Frequently Asked Questions
All your questions about ct99 answered here
Get clear answers in one place to all the questions you may have about deposits, withdrawals, support, security, and casino games.
Whether you're new to ct99 or have been playing for a while, it's natural to have questions — from logging into your account to depositing with bKash, playing at the live casino, or wondering about withdrawal times. On this page we've answered more than 20 questions across four topic-based sections — support, casino games, account security, and deposit methods. If you can't find an answer to your question, contact our 24/7 live chat directly.
Support Questions
ct99 currently offers two support channels — live chat and email. You can reach live chat directly from any page on the site. To report an issue by email, send a message to [email protected]. Both channels offer support in Bengali and English.
ct99's support team is active 24 hours a day, 7 days a week. You don't have to wait at night, on holidays, or during any festive season — whenever you need help, send a message via live chat or email and you'll get a quick response.
Yes, ct99's support team is fully capable of assisting in Bengali. Keeping Bangladeshi players' needs in mind, service is provided in both Bengali and English. You can ask your questions whichever way you feel comfortable.
To help the support team assist you quickly, have some information ready in advance — your registered email address or username, a brief description of the issue, and any relevant transaction ID or screenshot (if available). This helps resolve issues much faster.
When sending an email to [email protected], describe the issue clearly — explain what happened, when it happened, and what steps you had taken. If any error message appeared, mention that too. The more detail you provide, the more accurately and quickly the support team can resolve it.
Casino & Table Games
ct99's live table games offer tables with a range of limits — from low-stake tables to high-limit VIP tables. Lower-limit tables are especially convenient for new players. The betting limits for each specific table are shown next to it in the game lobby.
Teen Patti is a popular South Asian card game. Each player receives three cards and the goal is to build a stronger hand than the dealer's. Three of a kind (Trail) is the highest-ranking hand, followed by Straight Flush, Straight, Flush, and Pair. ct99 offers Teen Patti in several variants.
Andar Bahar is quite a simple game. The dealer reveals one card and the player must bet on whether the matching card will appear on the Andar (left) side or the Bahar (right) side. The player who bet on the side where the match appears first wins. It's a great starting point for new players.
Two types of bets can be placed in roulette — inside bets (on a specific number or a small group of numbers) and outside bets (red/black, odd/even, high/low numbers). Outside bets have a higher chance of winning but lower payouts, while inside bets have higher payouts but also higher risk.
Yes, ct99's live casino is optimized to run smoothly on mobile. You can play directly in the browser on any Android or iOS smartphone — no separate app download is needed. With a good internet connection, you can enjoy live dealer games in clear video.
Stay Safe
A strong password should have at least 12 characters and combine uppercase letters, lowercase letters, numbers, and special symbols (such as @, #, !). Do not use your name, date of birth, or simple words as a password. Use a different password for each account and change it regularly.
ct99 protects all your data using SSL encryption technology. This means your personal information, payment details, and transaction data are sent in encrypted form — it cannot be read by third parties. Our servers also follow the highest security standards.
Always verify the https://ct99.mom URL in your browser's address bar. Fake sites have slightly different addresses, such as "ct-99.com" or "ct99.net" — these are not our official site. Avoid logging in directly from unknown links or social media ads, and always access the site by typing the URL directly.
ct99's support team will never ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone claiming to be a ct99 representative asks for this information, it is fraudulent. Report it immediately via live chat or at [email protected], and do not share this information under any circumstances.
An account is personal and meant for one person's use only. You should not share your password or login details even with someone you know — doing so puts your balance and personal information at risk. Each person playing from their own account is the safest approach.
Deposits
After logging in, go to the deposit option and select bKash. Complete the payment from your bKash app by following the instructions shown on screen. The funds are usually added to your account within a few minutes. Keep the transaction reference number saved, as you may need it later.
The minimum deposit amount at ct99 is ৳300 — and this applies to all methods. That means whether you deposit via bKash, Nagad, or Rocket, you must send at least ৳300. Following this limit ensures the deposit process completes successfully.
Deposits are usually reflected within a few minutes. However, there may be some delay at times. If the funds have not arrived after 15–20 minutes, collect your bKash/Nagad/Rocket transaction ID and report it via live chat or at [email protected]. The support team will verify and resolve the issue quickly.
ct99 currently supports deposits via three mobile financial services — bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. These three methods are Bangladesh's most widely used and reliable mobile payment services, ensuring fast and secure transactions.
ct99 itself does not charge any additional fee on deposits. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply a small service charge according to their own policy. Check the relevant service's terms and conditions for a clear understanding of this.
Yes, the Nagad deposit process is essentially the same. Select Nagad on the deposit page, enter the amount, and follow the steps shown on screen. Confirm the payment through the Nagad app or USSD code. Don't forget to send at least ৳300 — this applies to all methods.
Still have questions?
If you couldn't find your answer on this page, our support team is always ready. Chat in Bengali and get a quick resolution.
Live Chat
24/7 instant support, in Bengali and English
Email Support
[email protected] — for any detailed queries