ct99's Privacy Policy

Welcome to ct99. This Privacy Policy ("Policy") explains what information we collect about you while you use the ct99 platform, how that information is used, who it may be shared with, and what your rights are.

By using this platform, you are considered to have consented to the methods of data collection and use described in this Policy. If you do not agree with this Policy, please refrain from using our services.

1. What Information We Collect

ct99 may collect and process the following types of information:

• Identity Information: Your name, date of birth, national ID or passport number, required for account verification.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, or Rocket account numbers — for processing deposits and withdrawals; we do not store full payment credentials.
• Technical Information: IP address, device type, browser, operating system, and access times.
• Usage Information: Which games you played, betting history, session duration, and preferences.
• Communication Records: The content of your conversations with us via live chat or email.

2. How Information Is Collected

We receive information directly from you — through account registration, completing deposit and withdrawal forms, and via support channels. Technical information is also collected automatically through cookies, log files, and tracking technologies.

• Account creation and login process
• Deposit and withdrawal transactions
• Gameplay and betting activity
• Communication with the support team
• Automated technical logging

3. Purposes for Using Information

ct99 uses your information only for the following legitimate purposes:

• Ensuring account creation, verification, and management
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Providing game services, bonuses, and promotional offers
• Preventing fraud, ensuring security, and stopping platform misuse
• Enforcing responsible gaming policies
• Providing customer support (via live chat and email)
• Meeting legal obligations
• Improving platform performance and user experience

4. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our platform. Cookies are small text files stored in your browser or on your device.

• Essential Cookies: Required for login state, session management, and security.
• Performance Cookies: Used to monitor site speed and functionality.
• Preference Cookies: Help remember your language and other preferences.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

5. Who Information Is Shared With

ct99 never sells your personal information. However, in certain circumstances we may share necessary information with the following parties:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
• Technology Providers: Trusted partners who provide hosting, security, and technical services.
• Game Software Providers: Our game partners including Pragmatic Play, Evolution Gaming, JILI, and Spribe — solely for managing gameplay.
• Legal Authorities: When required by court order or to fulfill legal obligations.
• Fraud Prevention Agencies: To detect and prevent unlawful activity.

6. Data Security Methods

ct99 applies industry-leading security measures to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Data Storage: Sensitive information is stored in encrypted form on secured servers.
• Access Controls: Only authorized staff can access the information they need.
• Regular Security Testing: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: An additional layer of protection for your account.

While we strive for the highest level of protection, we cannot guarantee that any transmission of information over the internet is completely secure. However, ct99 is committed to protecting your data.

7. Data Retention Period

ct99 retains your personal information only for as long as necessary:

• All account information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be kept for a set period to meet legal obligations.
• Financial transaction records are retained for the period required by applicable law.
• Information provided for marketing communications is kept until consent is withdrawn.

8. International Data Transfers

Some of our technology partners and service providers may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out with adequate safeguards in place. Every partner is contractually bound to maintain our privacy standards.

9. Your Rights Regarding Your Information

As a ct99 user, you have the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may place restrictions on how your information is used.
• Right to Object: In specific circumstances, you may object to the processing of your information.
• Right to Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via live chat.

10. Opting Out of Marketing Communications

If you do not wish to receive promotional emails or other marketing communications from ct99, you may inform our support team at any time. Please note, however, that transactional and service-related messages (such as deposit/withdrawal confirmations) cannot be stopped, as they are part of the service.

11. Protection of Minors' Information

ct99 strictly does not accept users under the age of 21. We do not knowingly collect information from minors. Age is verified during the account verification process.

If we are notified that a minor's information has been collected, we will immediately close that account and delete the associated information.

12. Notice of Policy Changes

We may update this Privacy Policy from time to time. For any significant changes, we will:

• Send a notice to your registered email address.
• Inform you via a special banner or notification on the website.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after changes have been made will be considered as your consent to the updated Policy.

13. The Role of Data in Responsible Gaming

ct99 uses your gameplay data to ensure responsible gaming. We analyze unusual betting patterns to identify at-risk users and offer support where needed.

Your account information is required to properly operate our responsible gaming tools — deposit limits, self-exclusion, and time-outs. The legal basis for using data for this purpose is our legitimate interest in protecting you.

14. Your Role in Account Security

You also have certain responsibilities in maintaining the security of your account:

• Never share your password with anyone.
• Always use a strong and unique password.
• Always log out after use — especially on shared devices.
• If you notice any suspicious activity on your account, let us know immediately.
• Always keep your personal information up to date.